House Cleaning FAQs for Northwest Arkansas
It’s time to let Groovy Maid focus on cleaning your home, so you can focus on life. Whether you need weekly, biweekly, monthly or one-time cleaning, your home will be cleaned to your highest expectations and your satisfaction is guaranteed.
Frequently Asked Questions
Getting Started
Do you service all of Northwest Arkansas?
Short answer – yes.
Groovy Maids’ primary service areas include all of Northwest Arkansas.
How much will it cost?
Discover your price by booking online — the final total appears on the form before you confirm your appointment.
What kind of services do you offer?
- Regular housecleaning: weekly, biweekly, or monthly (every four weeks)
- One-time cleaning: before/after events, or during recovery from surgery, injury, or illness
- Deep/detail cleaning: spring cleaning, post-event or heavy-duty cleanups
- Move-in / move-out cleaning
- Carpet cleaning
- Other services: we can handle any cleaning need — just tell us what you want!
What's included in a standard cleaning?
We have a checklist to show you everything included in our Standard, Deep and Move-Out services.
Here’s the link: Cleaning Checklist
Do I have to be home when you clean?
No — you don’t have to be home.
Most customers provide safe entry instructions (lockbox code, keypad code, dog-free room, or a spare key) when they book. Our teams follow your access and security instructions and will lock up when finished. If you prefer to be home, that’s fine too — just let us know when booking.
If you have special access or security requirements, mention them when you book or call so we can confirm procedures and ensure a smooth visit.
Do you bring the cleaning supplies and equipment?
You don’t need to buy or give us access to supplies or equipment — we bring everything needed to do the job. We use eco-friendly cleaning products whenever possible. If you have special requests (unscented products, fragrance-free cleaning, or using your own supplies/equipment), indicate them when booking or call us to confirm.
Will you send the same maids each time?
We prefer to send the same team so they learn the best way to care for your home. If a team member can’t make your appointment, we’ll provide a qualified substitute to ensure service stays on schedule.
What days are you available to clean?
We shine up homes Monday–Saturday. Saturday cleanings carry a small premium so we can fairly compensate team members who work weekends. We’re closed on Sundays.
Peace of Mind
What happens if something goes wrong during my appointment?
If anything comes up during your visit, your cleaning team will call our office immediately. We’ll notify you as soon as possible and help sort it out—fast and with care.
How is my payment information protected?
Absolutely.
Once you have entered your credit card information into the booking form or have a representative enter it for you, the data is no longer viewable, even to Groovy Maids’ staff.
Only the last four digits of the credit card number show anywhere in our system.
What should I do if the cleaning missed something or I’m not satisfied?
If something was missed or you’re not satisfied, please contact us within 24 hours. We stand behind our work and will return to correct the issue at no extra charge.
For small items you’d simply like us to note, you can call, email, or leave a note for your team before their next visit.
We appreciate the heads-up—communication helps us avoid repeating mistakes. If we don’t hear from you, we’ll assume everything was satisfactory.
Do your cleaning professionals undergo background screening?
Yes — criminal background checks, reference checks, and employment verification are completed for every hire.
If an item is broken during a visit, how will you resolve it?
Groovy Maids treats your property with the utmost care, and our services are covered by insurance in the unlikely event of accidental damage.
To help prevent incidents, please inform us of any irreplaceable or high‑value items prior to service so we can take appropriate precautions.
Pricing & Policies
What is Groovy Maids’ 100% satisfaction guarantee?
Satisfaction Guarantee — How it works:
- Report any issues within 24 hours of your appointment.
- We’ll schedule a return visit within seven days to re-clean any specific areas you’re not 100% satisfied with.
- This guarantee covers workmanship only. It does not apply if the crew was unable to perform due to circumstances beyond their control, including:
- Other contractors or trades working in the home during the appointment
- Lack of running water or electricity
- Excessive clutter or blocked access that prevents cleaning
- To speed resolution, please provide photos and clear details of the areas you want re-cleaned when you report the issue.
What is your cancellation policy?
To protect our cleaners’ schedules and income, we ask for at least 48 hours’ notice to cancel or reschedule.
If you cancel or reschedule with less than 48 hours’ notice, a $50 fee will apply. This fee is paid directly to the cleaner who prepared for your appointment.
Do you require contracts?
No contracts required. At Groovy Maids, we believe lasting relationships are built on consistent quality and trust — not paperwork. You’re free to book one time or on a recurring schedule, and we’ll keep earning your business every visit.
How do you determine the prices?
How we price your cleaning:
We estimate time and price based on the average cleaning duration for homes of similar size, typically measured by number of bedrooms and bathrooms.
Nontraditional layouts, irregular spaces, or homes in heavier-than-normal condition may require extra time. If the job requires more than one additional hour beyond the estimated time, we reserve the right to charge for that extra time at our standard hourly rate. We’ll inform you before proceeding whenever possible.
Regular recurring service (weekly, biweekly, monthly) lets our team become familiar with your home, which usually reduces cleaning time and cost compared with first-time or one-time cleanings.
Our posted rates, satisfaction guarantee, and service standards apply equally to single appointments and recurring bookings.
If you have questions about how your home is classified or want a more precise estimate, we can provide a walkthrough estimate or phone consultation.
What is your payment policy?
Groovy Maids charges the card on file on the day of service. You may provide credit card details using the secure online booking form or by phone when you schedule.
Accepted cards: Visa, MasterCard, American Express, and Discover. We do not accept checks or cash.
Do you offer gift cards?
Housecleaning makes a perfect gift — for holidays, birthdays, weddings, baby showers, anniversaries, retirements, housewarmings, or just to say “thank you.” Order a gift card for any amount here and make someone’s day.
Accepted cards: Visa, MasterCard, American Express, and Discover. We do not accept checks or cash.
